What is your return/exchange policy?
We know that finding the perfect product can be a challenge, and while we hope you are completely satisfied with your purchase, feel free to reach out to us if for any reason you are not. We accept full sized products for return or exchange within 30 days of the initial purchase date, as long as they are at least half full when returned. If you’re returning from a Canadian address, we’ll gladly send you a pre-paid return label. Unfortunately, we do not offer pre-paid labels for international orders at this time.How can I return or exchange a product?
Just follow these easy steps!
- Contact customer service at firstname.lastname@example.org – Let us know which product(s) you’d like to return and why. As long as our return/exchange policy is met, we will send you a pre-paid return label for you to print (for orders within Canada only). Always reach out to us before returning a product: We are not responsible for lost returns that have not been communicated to our customer service team.
- Customer service will email you a return form. Please fill out the form and send it back with your return.
- Pack your return – Put the product(s) you’re returning in a box along with the completed return form. Make sure you attach the pre-paid return label to the outside of the box. Then, simply drop it off at the carrier designated on the label. You’re done!
Contact our customer service team at email@example.com and we’ll do our best to help you with your return.