Shipping policy

SHIPPING & RETURNS

Shipping

Where do you ship from?

We process, pack, and ship all our orders from our headquarters in Guelph, ON, Canada!

Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $65 CAD (before applicable taxes) to Canada and US - no promotional code required! Please note that orders shipped to US locations may be subject to import taxes, duties and fees according to local regulations.  We cannot provide information on these charges and they are not included in the cost of shipping. Unfortunately we cannot offer free shipping to other locations at this time.

When will I get my order?

All orders are processed within 1-3 business days, depending on product availability. While we cannot guarantee the delivery date of your order, we will send you tracking information once your order has shipped so you know when to expect it.

Do you ship to international countries?

Yes! We ship to international countries, although the recipient may be subject to import taxes, duties and fees according to local regulations.  We cannot provide information on these charges and they are not included in the cost of shipping.  Orders may also be converted from Canadian dollars to the currency of the country the order is shipped to. Contact your local customs office for more information.