SHIPPING & RETURNS
Where do you ship from?
We process, pack, and ship all our orders from our headquarters in Guelph, ON, Canada!
Do you offer free shipping?
Yes, we offer free UPS standard shipping on all orders in Canada - no promotional code required! For orders to US locations, we offer free standard shipping on orders over $100 CAD (excluding taxes). Please note that orders shipped to US locations may be subject to import taxes, duties and fees according to local regulations. We cannot provide information on these charges and they are not included in the cost of shipping. Unfortunately we cannot offer free shipping to other locations at this time.
When will I get my order?
All orders are processed within 1-3 business days, depending on product availability. While we cannot guarantee the delivery date of your order, we will send you tracking information once your order has shipped so you know when to expect it.
Do you ship to international countries?
Yes! We ship to international countries, although the recipient may be subject to import taxes, duties and fees according to local regulations. We cannot provide information on these charges and they are not included in the cost of shipping. Orders may also be converted from Canadian dollars to the currency of the country the order is shipped to. Contact your local customs office for more information.
Returns & Exchanges
What is your return/exchange policy?
We know that finding the perfect product can be a challenge, and while we hope you are completely satisfied with your purchase, feel free to reach out to us if for any reason you are not. We accept full sized products for return or exchange within 30 days of the initial purchase date, as long as they are at least half full when returned. If you’re returning from a Canadian address, we’ll gladly send you a pre-paid return label. Unfortunately, we do not offer pre-paid labels for international orders at this time.
How can I return or exchange a product?
Just follow these easy steps!
- Contact customer service at email@example.com – Let us know which product(s) you’d like to return and why. As long as our return/exchange policy is met, we will send you a pre-paid return label for you to print (for orders within Canada only). Always reach out to us before returning a product: We are not responsible for lost returns that have not been communicated to our customer service team.
- Customer service will email you a return form. Please fill out the form and send it back with your return.
- Pack your return – Put the product(s) you’re returning in a box along with the completed return form. Make sure you attach the pre-paid return label to the outside of the box. Then, simply drop it off at the carrier designated on the label. You’re done!
Can I return products purchased from an authorized retailer to you directly?
Contact our customer service team at firstname.lastname@example.org and we’ll do our best to help you with your return.